- Attend to customer support requests on queries or problems on Application Software.
- Check, Debug, rectify and test system on program error to ensure resolution.
- Perform Data fixes, Technical Bug fixes and Configuration fixes
- Ensure smooth workflow processes and attainment of service level commitments.
- Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
- Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
- Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
- Ensuring quality assurances, user acceptance and implementation of completed customization
- Logging of tickets and all transaction on the Support ticketing tool
- Diploma or University Degree in Information Technology, Computer Science or related disciplines
- At least 2-3 years’ experience in Application Software Development & Support environment preferably from Solution Provider environment
- Knowledge of Microsoft Windows Operating System, SQL Server Database and programming skills in ASP.NET, VB.NET are required.
- Microsoft SQL Reporting Services will be an added advantage
- Strong and proactive approach to problem-solving and inquisitive mind-set
- Ability to manage and meet customer expectation and delivery time lines
- Prior experience in developing and/or supporting enterprise business application such as Student Management Systems, Human Resource Management Systems is an added advantage.
- Able to communicate effectively and willingness to work hard to achieve results;
- Shown ability to work with other team members
- To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality
- Perform the role assigned, if applicable, in managing information security and data protection.
Type : Company job
Role : N/A
Industry : IT-Software/Development
Salary : N/A