• Guest Relations Executive Jobs in Singapore - 1222608

    Fairmont Singapore & Swisstel The Stamford
  • 2 - 4 Years
  • Singapore - Central
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  • Posted 15 days ago
  • Job Views: 7
  • Job Applicants: Less than 10

Job Description

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ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre

We believe the finest hospitality experience begins with our colleagues It is our mission to provide everyone with equal opportunities for growth and success

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all

Be a part of something big, we will love to hear from you!

Guest Relations Executive

The Guest Relations Executive focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly Provide assistance at the front desk and carries out training, colleague development and performance management

Primary Responsibilities

• Assist guests with check in and checkout, and other cashiering duties
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Meet, greet and provide rooming for VIP guests

• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

Qualifications

• Minimum GEC ‘A’ level or equivalent, University degree preferred
• Minimum 2 years hotel front office experience
• Computer Knowledge, ie well versed with windows, internet explorer and word
• Basic supervisory skills, verbal and written skills, planning, decision making, training and development

• Detail-oriented, organized and very flexible with working extended hours
• Able to work under pressure and independently

APPLY TODAY Whether you’re launching your career or seeking meaningful employment, we invite you to visit or wwwswissotelcom/EN/Careers/RECRUITMENT/join+ushtm
to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist

We regret to inform that only shortlisted candidates will be notified

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Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Hotel/Hospitality

Salary:SGD 2,100 - 2,800

Deadline:29th Mar 2020

Company Profile

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Fairmont Singapore & Swissotel The Stamford
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!
Experience a treasure trove of wining, dining and lifestyle offerings at Raffles City Shopping Centre; Equinox Complex, one of Singapore's trendiest dining and entertainment complexes; Raffles City Convention Centre, offering over 70,000 sq ft of meeting and convention facilities; and Willow Stream Spa, one of Asia's largest spa and fitness facilities.
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