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We are looking for an IT Operation Manager who will be leading the IT Team (comprising of engineers in multiple geographies) to manage the IT systems, services and servers for our global offices. You will ensure the smooth maintenance and upgrades of the Microsoft Enterprise Systems (Office365, Active Directory, SCOM, MS-SQL Cluster, Windows Server OS, VPN, Firewall, Internet connectivity via Wireless/LAN).
Additionally, this role will be responsible for developing IT policies to enhance technical support workflows, provide recommendations to optimise performance and improve existing tools for the organisation.
Direct IT Technicians
Direct the activities of Team members, both to directly support end users and to assist with IT department upgrades and directives.
Assess department needs and help desk inquiries and assigns personnel to resolve each issue.
Monitor IT Servers and Systems
Monitor servers, networks, and systems for irregularities and performance issues.
Assess system data and error logs, along with user reports, to determine areas for improvement or repair.
Develop IT Policies
Develop IT policies and procedures to ensure that the department operates effectively and reliably.
Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel
Resolve Help Desk Escalations
Provide user support by handling help desk through ticket or escalations.
Oversee Upgrades and Installations
Oversee activities while upgrading systems and servers and migrating the organization’s data.
Streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.
English proficiency in an engineering work environment and documentation
10+ years of experience in Microsoft system management and troubleshooting
3+ years of experience as a Team Leader
Knowledge of TCP/IP, OSCF, VPN
5+ years hands-on experience with Office365/Azure management and troubleshooting
3+ years hands-on experience with ADDS (Active Directory Domain Services) management and troubleshooting
Preferred Skills and Experiences
Work experience in Office365 and Azure
Work experience MS-SQL
Work experience Mac OS and Linux
Range of IT Service (As of end of 2018)
IT Service Operation
Atlassian Confluence & Jira
SAP-ERP Server & System Operation (AIX, Linux)
Domain & License Management
Employees’ Client OS Support (Windows, Mac, Ubuntu)
Windows Service Operation
MS-SQL Cluster & Service Storage
Windows Server OS
Sync Program between Active Directory and Enterprise Portal
Office Network (Support overseas offices as well as KR office)
Site to Site VPN
Industry:Computer/Information Technology (Software)
Deadline:02nd Oct 2019
CDNetworks is a global leader in content delivery network and cloud acceleration services with fully integrated Cloud Security DDoS protection and a web application firewall. Our mission is to transform the Internet into a secure, reliable, scalable, and high-performing Application Delivery Network. CDNetworks’ unique position as the only multinational Content Delivery Network (CDN) with expertise and infrastructure in China, Russia and other emerging markets, enables us to be trusted partners in local markets, while serving as foremost experts on extending into global markets.
CDNetworks accelerates more than 40,000+ websites and cloud services at blazingly fast speeds over a network of more than 300 global PoPs in established and emerging markets. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure buildout and technical staffing costs for our customers.
We have been serving Enterprise customers for more than 20 years across industries such as gaming, finance, travel, e-commerce, e-learning, high-tech, manufacturing, and media. CDNetworks offices are located in US, UK, Singapore South Korea, Japan, China and more.
For more information, visit http://www.cdnetworks.com/
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