• IT Operation Manager [Jobstreet - SG: 000568] Jobs in Singapore - 1040467

    CDNetworks Singapore
  • 5 - 7 Years
  • Singapore - Central - Orchard - Somerset
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  • Posted 15 days ago
  • Job Views: 0
  • Job Applicants: Less than 10

Job Description


We are looking for an IT Operation Manager who will be leading the IT Team (comprising of engineers in multiple geographies) to manage the IT systems, services and servers for our global offices. You will ensure the smooth maintenance and upgrades of the Microsoft Enterprise Systems (Office365, Active Directory, SCOM, MS-SQL Cluster, Windows Server OS, VPN, Firewall, Internet connectivity via Wireless/LAN).

Additionally, this role will be responsible for developing IT policies to enhance technical support workflows, provide recommendations to optimise performance and improve existing tools for the organisation.


Direct IT Technicians

Direct the activities of Team members, both to directly support end users and to assist with IT department upgrades and directives.

Assess department needs and help desk inquiries and assigns personnel to resolve each issue.

Monitor IT Servers and Systems

Monitor servers, networks, and systems for irregularities and performance issues.

Assess system data and error logs, along with user reports, to determine areas for improvement or repair.

Develop IT Policies

Develop IT policies and procedures to ensure that the department operates effectively and reliably.

Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel

Resolve Help Desk Escalations

Provide user support by handling help desk through ticket or escalations.

Oversee Upgrades and Installations

Oversee activities while upgrading systems and servers and migrating the organization’s data.

Streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.


Common Skill

English proficiency in an engineering work environment and documentation

10+ years of experience in Microsoft system management and troubleshooting

3+ years of experience as a Team Leader

Knowledge of TCP/IP, OSCF, VPN

Engineering Skill

5+ years hands-on experience with Office365/Azure management and troubleshooting

3+ years hands-on experience with ADDS (Active Directory Domain Services) management and troubleshooting

Preferred Skills and Experiences

Work experience in Office365 and Azure

Work experience MS-SQL

Work experience Mac OS and Linux

MCSE preferred

Range of IT Service (As of end of 2018)

IT Service Operation


Active Directory

Azure AD

Atlassian Confluence & Jira

SAP-ERP Server & System Operation (AIX, Linux)

Domain & License Management

Employees’ Client OS Support (Windows, Mac, Ubuntu)

Windows Service Operation

MS-SQL Cluster & Service Storage


Windows Server OS

Sync Program between Active Directory and Enterprise Portal

Office Network (Support overseas offices as well as KR office)



Office Firewall

Site to Site VPN

Profile Summary

Type:Company Job


Industry:Computer/Information Technology (Software)

Salary:Not Disclosed

Deadline:02nd Oct 2019

Company Profile

CDNetworks is a global leader in content delivery network and cloud acceleration services with fully integrated Cloud Security DDoS protection and a web application firewall. Our mission is to transform the Internet into a secure, reliable, scalable, and high-performing Application Delivery Network. CDNetworks’ unique position as the only multinational Content Delivery Network (CDN) with expertise and infrastructure in China, Russia and other emerging markets, enables us to be trusted partners in local markets, while serving as foremost experts on extending into global markets.
CDNetworks accelerates more than 40,000+ websites and cloud services at blazingly fast speeds over a network of more than 300 global PoPs in established and emerging markets. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure buildout and technical staffing costs for our customers.
We have been serving Enterprise customers for more than 20 years across industries such as gaming, finance, travel, e-commerce, e-learning, high-tech, manufacturing, and media. CDNetworks offices are located in US, UK, Singapore South Korea, Japan, China and more.
For more information, visit http://www.cdnetworks.com/

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